We are excited to announce our transition to a new event and Membership management platform, haku. As part of our ongoing commitment to serving our riders and Members, we’re moving to this registration platform with the goal of providing a seamless registration experience.

Whether you’re participating in one of our rides, taking a class, or supporting our mission, you’ll be able to see all your events, classes, and Membership details all in one place. 

Note: We are in the process of moving all past event details and Membership information to haku. This will take several months to complete, and we appreciate your patience.

Since haku is an account-based system, you’ll create your account profile once, then enjoy a streamlined experience every time you register for a ride, class, or bike maintenance course. 

Your personal details are saved in your account, so you don’t have to enter your information every time you sign up for any Bike New York event. It’s just that simple!

To get started, click here: 

• Enter your name and email address
• Create your password
• Click Create your Account, and you’re set to go!
• We recommend you take the brief welcome tour to get acquainted with our new system

For technical assistance with your haku account, please reach out to support@hakusports.com and they’ll be happy to help!

Yes! You can add family members or friends to your account. When you register for an event, after you add your details, you will see the option to add another registration. Use this to register your friends and family!

To log into your haku account, click here:

• Enter your password
• Click Log in

If you’ve forgotten your password, here’s how to reset it:

• Click Forgot Password
• Enter the email associated with your account; you’ll get an email on how to reset your password
• In that email, click Change Password
• Create and confirm your new password
• Click Change Password, and you’re all set!

If you don’t see the Forgot Password email in your inbox, please check your spam and trash folders. 

If you’re still unable to access your account, please reach out to support@hakusports.com and they’ll be happy to help!

Here’s how to reset your account password:

• Log in to your account here
• Go to the Manage Account tab
• Click Change Password
• Create and confirm your new password
• Click Change Password, and you’re all set!

For technical assistance with your haku account, please reach out to support@hakusports.com and they’ll be happy to help!

We are in the process of transferring all past event details and Membership information to your account in haku. This will take several months to complete, and we appreciate your patience. 

• If you need to access your past Membership info right away, contact membership@bike.nyc 
• If you need to access your past event registration info right away, contact info@bike.nyc

Here’s how to enroll in auto-renew for your Membership:

• Log into your account here
• Click the Membership tab
• Select Re-Activate Membership

 Here’s how to cancel auto-renew for your Membership:

• Log into your account here
• Click the Membership tab
• You’ll see the Membership Details display on the left
• Click Edit Membership, then select Cancel Auto-renew

 Here’s how to update your payment method in your Membership account:

• Log into your account here
• Click the Membership tab
• Once in your Membership tab, you will see the Membership Details display on the left
• Click Edit Membership, then select Add New Card and add or update the payment method you want to use for your membership renewal
• You’ll receive a confirmation email once your card is charged and your membership is renewed

Your Member discount will automatically be applied in the payment section during registration.

Note: To redeem your Member discount, you must be logged in to your account. Your Member discounts will automatically be applied at the payment section on the registration form.

You will see the option to log in at the top of the registration form.

Here’s how to view and edit your current registration details:

• Log in to your account here
• Go to the Your Events tab
• Select Edit on your registration
• Edit your details, then click Save

To purchase a product (apparel, photo package, etc.) in your account

• Log in to your account here
• Go to the Buy Products tab
• Select Add to Cart on the product
• Select your shopping cart at the top, then Check Out

Here’s how to view your purchased products in your haku account:

• Log in to your account here
• Go to the Buy Products tab
• Select Your Products to see your purchases