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FAQ

I’m new to FulGaz. How do I get started?

Download FulGaz and set up a free account

 

FulGaz is offering new subscribers a 30-day free trial, no credit card required.

 

Downloading the trial gives you full access to FulGaz with no restrictions on content, or how often or how far you ride. If you’re returning to FulGaz for another go, send FulGaz a support ticket and they’ll hook you up with another trial on the house.

 

Connect your devices

 

When you load up FulGaz and hit Get Started, you’ll be greeted with a pairing screen. Here your smart bike/trainer/speed sensor will be picked up and listed. Select the devices you’d like to connect and click Let’s Ride.

 

Pro tip: If you can’t see your devices when trying to connect, they are most likely paired with another app (RGT, Rouvy, Zwift). You will need to deselect your trainer from that app’s pairing screen, quit that app, and restart FulGaz.

 

Set your preferences, weight, and slope scaling

 

Click the settings icon to take a moment to set your display preference (metric or imperial). For the most realistic experience, enter your weight and bike weight. There are many other settings here; it’s best to get a feel for riding FulGaz first before adjusting these. Start at around 60% uphill to get the feel. You can adjust this in ride also.

 

Pro tip: If you find the hills too hard, you can adjust the Slope Scaling, this is essentially the “trainer difficulty”. Adjusting this won’t make you faster, but it will make hills easier!

 

Download the Virtual Tour video and ride

 

FulGaz suggests downloading the virtual events ahead of time. For any event, you must download the video. Before the event, test your set-up with something from the Easy collection. These rides will give you a good “feel” for how FulGaz looks and interacts with your trainer or smart bike.

 

Get event-ready

 

Before you start any rides of the Virtual Ride Trifecta, make sure you turn up at the start line ready.

 

Here’s a quick checklist

  • Download the ride ahead of time.
  • Stay hydrated – have at least two bottles of water available.
  • Have a towel and fan to help you cool down.

What equipment do I need?

To participate in this event from the comfort of your own home you will need some cycling equipment.

 

Pro Set-Up

  • Road bike
  • Smart trainer (e.g., Elite Suito, Wahoo Kickr) or a smart bike.

 

Basic Set-up

  • Road bike
  • Standard trainer 
  • Speed sensor if using a standard trainer.

 

Connection equipment

FulGaz works on Apple TV, macOS, an iPhone or iPad, and Windows and Android devices. To get started, you will need to download the app onto your respective device. For an excellent viewing (and riding) experience, we highly recommend using an Apple TV connected to your lounge room TV or monitor.

 

Please note: Rides in “event mode” will force you to download the ride before starting. This ensures an uninterrupted riding experience, so make sure you download the ride well ahead of time to avoid delays.

When is the Virtual Ride Trifecta available?

All events in the Virtual Ride Trifecta will become available in the Fulgaz app on January 14, 2023. You’ll be able to ride all winter, through March 27, 2023!

Is the TD Five Boro Bike Tour still happening in May?

Yes, the Virtual TD Five Boro Bike Tour will not replace the 2023 Tour. We will host the TD Five Boro Bike Tour on Sunday, May 7, 2023. For more information on the 2023 Tour, please click here.

Do I have to ride the events at a certain speed?

Nope! Riders can enjoy the Virtual Ride Trifectta at whatever speed they please.

When will I receive a promo code for my 30-day free trial?

Registered riders will receive a promo code for their 30-day free FulGaz trial shortly before the Virtual Ride Trifecta opens in January 2023.

 

Please note: If you wish to participate in the Virtual Ride Trifecta after your 30-day trial period, you will need to subscribe to a FulGaz membership.

I live internationally. Can I still receive a medal?

Unfortunately, at this time we cannot ship medals to international riders.

 

International riders can purchase a Carbon registration if they wish. However, because we cannot ship medals internationally, their contribution will be processed as a donation to Bike New York. If you accidentally purchased a Carbon registration and do not want your contribution processed as a donation to Bike New York, please email info@bike.nyc.

What are the terms and conditions for the Virtual Ride Trifecta?

VIRTUAL RIDE TRIFECTA TERMS AND CONDITIONS

 

Swag and Prizes

If you registered for Steel or Carbon, you are eligible to receive certain items (as described below).

 

Only residents of the United States are eligible to receive the medal.

  • If you registered for Steel, you will receive a digital finisher certificate.
  • If you registered for Carbon, you will receive a digital certificate and a medal.

To receive the medal, Bike New York will verify your identity (including name and address). You agree to cooperate with Bike New York in all aspects for the verification. You agree that personal data, especially your name and address, may be processed, shared, and otherwise used for the purposes and within the context of the Virtual Ride Trifecta, including to verify your identity, postal address, and telephone number or to otherwise verify your eligibility to receive the medal. You have the right to access, review, correct, or delete any personal data held by Bike New York by writing to info@bike.nyc. 

 

If you have questions about the delivery of your medal, please contact Always Advancing at virtual5boro@alwaysadvancing.net.

Help! The Virtual Ride Trifecta doesn't appear in the FulGaz app. What should I do?

If you don’t see the Virtual Ride Trifecta on FulGaz, please restart the app or tap UPDATE RIDE LIST in Settings to refresh the ride collection – the events should appear after that.