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FAQ

When will I get my 2022 Tour finisher medal?

If your 2022 TD Five Boro Bike Tour medal is being shipped to you, please be on the lookout for it at the beginning of July.

How many miles is the TD Five Boro Bike Tour?

The TD Five Boro Bike Tour is a 40-mile tour beginning in Lower Manhattan and ending in Staten Island.

When will I receive my rider kit?

All Tour rider kits have been mailed out. Please be on the lookout for a small white cardboard mailer from EnMotive. It should fit in your mailbox.

If your rider kit was shipped to you, you should have received a tracking notification. You can find this information on your 2022 Tour registration page in your EnMotive account.

Please note that all jerseys and membership welcome kits will be mailed out separately.

If your kit was not shipped to you, you may pick up your rider kit at packet pickup on Tour weekend.

Here are the details for packet pickup:

Location:  Oculus Center, 50 Church St, New York, NY 10006

South Concourse, Main Floor (near Sephora)

Friday, April 29:  10:00AM – 6:00PM

Saturday, April 30:  9:00AM – 3:00PM

 

Please note:  All persons must wear a mask to enter Packet Pickup.

I'm an international rider. Where can I pick up my rider kit?

Here are the details for packet pickup:

Location:  Oculus Center, 50 Church St, New York, NY 10006

South Concourse, Main Floor (near Sephora)

Friday, April 29:  10:00AM – 6:00PM

Saturday, April 30:  9:00AM – 3:00PM

If you ordered a jersey during registration and provided an international shipping address, you may pick up your jersey at the same time as your rider kit.

Please note:  All persons must wear a mask to enter Packet Pickup.

When will I receive my start wave information?

On April 22, we sent out start wave information, including directions on how to get to your start location.

You can also find this information on your 2022 Tour registration page in your EnMotive account.

If you can’t find your start wave information, please email us at info@bike.nyc.

Can I still create or join a team so I can start the Tour with my friends or family?

No, the deadline to create or join a team was March 15.

If you are assigned to an earlier wave than your friends or family, you may fall back to start with them in their wave.

Please note:  Riders may not move up to an earlier wave.

How can I ensure that I am assigned to the same start time as my friends and family?

For Standard riders, you must be on a team together. If you were unable to create or join a team with friends and family during registration, you may start with them in the later of your group’s assigned waves.

What are staggered start waves?

To alleviate congestion throughout the Tour, riders will be randomly assigned to a start wave. Participants who are registered together as a team will be assigned to the same start wave. The start times are as follows:

Start 1 – 7:30 AM

Start 2 – 8:05 AM

Start 3 – 8:40 AM

Start 4 – 9:15 AM

Start 5 – 9:50 AM

Start 6 – 10:25 AM

 

This year’s Tour has been extended by one hour, which means we are better able to space riders out at the start. Less congestion means a more enjoyable, safer ride for the duration of the Tour.

How can I guarantee that I'll be assigned to the first start wave?

To be placed in the first start wave, you must be a Bike New York Member or have registered as a VIP or Charity Rider. 

Will there be medals for the 2022 Tour?

Yes! Medals will be handed out to all Tour finishers at the Finish Festival.

Do I need a helmet for the ride?

Yes. Helmets, and helmet covers, are required to participate in all Bike New York rides. For the TD Five Boro Bike Tour, you must also display all components of the rider identification kit (bib and bike plate), for the duration of the ride.

Can I bring a bag on the Tour?

Yes. However, the following are prohibited:

  • Bags with shoulder straps (including backpacks, hydration packs, drawstring bags, and messenger bags)
  • Panniers or bags that hang on the side of your bike
  • Covered baskets
  • Any bag over 420 cubic inches (6.9 liters)

Here’s more info on baggage restrictions.

If you think that one or more of the above criteria applies to your bag, do not bring that bag. If you do, your bag and personal belongings may be confiscated, and will not be returned to you under any circumstances. Bike New York is not responsible for confiscated property.

Can I check a bag?

No.

What kind of bike is allowed on the Tour? Can I use my e-bike?

Any human-powered pedaled bike (recumbent, unicycle, tandem, tricycle, etc.) is permitted. Also, based on changes to NYC law, you may now use a pedal-assist e-bike in the Tour.

Please note:  Throttle e-bikes are not permitted on the Tour.

What if I don’t have a bike?

We’re partnering with Unlimited Biking to arrange for bike rental pick-up in lower Manhattan and drop-off at the Staten Island Ferry (St. George Ferry Terminal) before you get on the trip back to Manhattan.

If I can't attend the Tour, can I get a refund or transfer my entry?

No. Tour registration fees are non-refundable and non-deferrable. The deadline for transfers was March 31. If you cannot join us on the Tour, your Tour registration fees can be converted into a charitable donation to Bike New York. Please email info@bike.nyc for more information.

Can I just give my rider kit to someone else so they can ride in the Tour?

No. When you signed up for the Tour, you provided your personal information. If you give your entry to another person, the information in your registration, including the name and phone number of your emergency contact, will be inaccurate.

What if I am late to my designated staggered start time?

Simply depart with the following start time. Please note the last start time departs at 10:25 AM. All riders must cross the start line by 10:50 AM.

Can I start farther along the Tour route and avoid the start line?

No. Riders must depart from the designated Start Area during their assigned start time.

Will there be refreshments along the Tour route?

Yes. Each Rest Area will have all sorts of nutritious snacks and goodies to keep you going until the end. For those with dietary restrictions, we suggest that you bring a personal snack to ensure you’ll have the right ingredients to fuel you to the Finish.

What happens if I start the ride but cannot finish it?

If you need to leave the Tour for any reason, we recommend doing so at the following locations. If you leave the Tour, you will be riding with motorized traffic and will have to watch for cars and road hazards.

  • Mile 14:  York Ave. and 63rd St. (Manhattan) This is your last chance to exit the Tour in Manhattan. If you don’t want to continue, travel straight on 63rd St. after the Tour exits the FDR Drive. Do not take the left-hand turn onto the ramp of the Queensboro (59th St.) Bridge.
  • Mile 27:  Brooklyn Bridge Before the Tour enters the Brooklyn-Queens Expressway (BQE), you can leave the Tour at Old Fulton St. and Cadman Plaza West and take the Brooklyn Bridge bike path into downtown Manhattan. Marshals on the Brooklyn side will direct you. (This exit point is recommended for those traveling with children.)
  • Subway:  The Tour passes near many subway stations. Bikes are allowed on the subway, but some unstaffed subway stations have turnstiles that do not accommodate bikes. Marshals and Information Tents at Rest Areas can provide more details on which stations to use. Visit www.mta.info for up-to-date info.

Note: if you are unable to finish the Tour, you may also take a SAG (Support and Gear) vehicle to the Finish Festival.  

What is a SAG vehicle?

SAG stands for Support and Gear. Our SAG vehicles will be stationed at each Rest Area and then trail the back of the Tour. If you’re running out of steam or have a mechanical issue, SAG will transport you and your bike to the Finish Festival.

Is bike repair offered along the Tour route?

Yes. Each Rest Area will have a bicycle mechanic station for minor repairs. Rider assist marshals should be able to offer some assistance for minor repairs while on the route. We strongly recommend that you bring an extra tube, and check your bike before the Tour.

What should I know about the Finish Festival?

The Tour finishes at Empire Outlets on Staten Island. Check out our blog post with all the Finish Festival details and a helpful level-by-level guide. Don’t forget to bring cash/card to purchase lunch! 

Can my friends or family meet me at the Finish Festival?

Yes! The Finish Festival is open to the public.

Is lunch provided for riders at the Finish Festival?

Lunch is provided for VIP and Charity Riders. Standard riders can purchase food from a variety of vendors at the Finish Festival. Complimentary snacks and refreshments are provided at Rest Areas along the Tour route.

How do I get back to Manhattan at the end of the Tour?

After leaving the Finish Festival on Staten Island, you can proceed to St. George’s Terminal to take a free ferry back to Battery Park in Manhattan. 

What if I lose something while riding?

We ask all riders who find lost possessions on the route to hand them in to a staff member and let him/her know where the item was found. If you lost something, ask a representative at the information tent at the Finish Festival if it has been turned in. You can also email info@bike.nyc with a description of the item and a note about where you think you lost it. If your item is turned in, we will contact you. The TD Five Boro Bike Tour and Bike New York are not responsible for lost or stolen items.

Can I wear headphones/earbuds while I ride?

No. You may not wear earbuds or any other form of headphones. According to NYC law you may wear one earbud, but keeping your ears clear is a much safer choice.

What if the weather looks bad?

This is a rain-or-shine event, so make sure to check the weather and plan your gear accordingly.

What if I lose track of my friends/family during the Tour?

Make a plan in advance with your friends/family in case you get split up. Rest Areas are a good place to meet up with friends. There is a “Reunion” area at the Finish Festival, which is the perfect place for you to rendezvous.

Do not stop in the following locations: Central Park, on any of the bridges, or on the Brooklyn-Queens Expressway (BQE). Out of courtesy for other riders, do not stop in the middle of the roadway. Always pull over to the right side of the road if you need to stop for any reason.  

What should I bring on the ride?

While the Tour provides snacks and water at Rest Areas, don’t forget to bring two bottles of water, some snacks, sunscreen, and a spare tube in case you get a flat. You should pump your tires full of air the day before. Also, you will want a fully charged cell phone, and cash/card for food and merchandise at the Finish Festival. Be sure to dress appropriately for the weather. 

 

If you have food sensitivities, please bring snacks that are safe for you. While we try to provide a diverse range of foods, we may not be able to accommodate everyone.

What steps is Bike New York taking to prevent COVID-19 transmission to other Tour participants?

We are working with state and local health officials and will follow all health and safety guidelines in place up to and during the Tour.

Are riders required to have the COVID-19 vaccine in order to participate in the Tour?

All 2022 Tour participants must be fully vaccinated against COVID-19, as vaccination is defined by the Centers for Disease Control (CDC), and must present proof of vaccination (digital or paper certificate) at the request of Tour officials.

Is there a limit on the number of people allowed on the 2022 Tour due to the ongoing COVID-19 pandemic?

The Tour is back to its full capacity of 32,000 riders! The safety and well-being of our participants is our highest priority, and we will continue working with our government partners to monitor the changing COVID-19 climate. We will adapt the Tour to satisfy all requirements that may be in place at any given time until ride day.

Are there age restrictions for the Tour?

Yes. Children under the age of 3 are not allowed on the Tour. 

All children ages 3 and older must be registered to participate in the Tour, and must adhere to the following guidelines:

·   Youths ages 3 to 9 must ride with an adult on a tandem bike, in a child’s seat, on a tag-along bike, or in a bike trailer.
·   Youths ages 10 to 17 may ride their own bikes, but must remain in close proximity to the adult with whom they were registered.

Can I bring a pet on the Tour?

No, we insist you keep your furry friends at home.