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Position: Customer Service Assistant

 

Reports to: Registration Manager

 

Classification: Part-time

 

Salary: $20 an hour

 

Organization Overview: Bike New York is a 501(c)(3) nonprofit whose mission is to transform lives and communities through bicycling. We accomplish this through free educational programming, dynamic public events, expansive outreach, and consistent collaboration with community and government organizations. Best known for producing North America’s largest bike ride—the TD Five Boro Bike Tour, ride for 32,000 cyclists through all five boroughs of New York City on 40 miles of car-free streets—Bike New York also organizes regional rides, small community rides, and one of the nation’s most-attended bike shows, Bike Expo New York. Proceeds from these events fund our free bike education classes for kids and adults throughout New York City. In 2017, we taught bike skills to more than 25,000 kids and adults.

 

Job Description:

Bike New York is currently seeking a motivated, enthusiastic, and reliable part-time Customer Service Assistant. In this role, you will interact with our clients one-on-one on a daily basis, addressing concerns and fielding questions. To be successful in this position, you must be patient, empathetic, and knowledgeable, with a friendly yet professional demeanor.

 

Reporting to the Registration Manager, the ideal candidate will be a punctual problem solver with excellent customer service skills. This collaborative role involves working closely with all members of the staff. Weekend work will be required during the weekend of the event. Duties will include, but will not be limited to:

 

  • Interacting with clients on the phone, internet, and face-to face in a professional manner
  • Accurately answering questions and addressing client concerns
  • Collecting and creating data to provide to other departments for future events
  • Welcoming visitors by greeting them and signing for packages as needed
  • Assisting in maintaining safe and clean reception area
  • Proactively seeking solutions to problems, notifying Management when concerns arise

 

Requirements:

  • Bachelor’s degree (preferred)
  • Previous customer service and administrative experience
  • Ability to manage a high call and email volume
  • Familiarity with multi-line phone system
  • Highly organized, detail-oriented, efficient, capable of working in a fast-paced environment
  • Able to remain calm and professional, even with challenging clients
  • Excellent written and verbal communication skills

 

Please send resumes, references, and letters of interest to: jobs@bike.nyc. Include “Customer Service Assistant” in the subject line. Please, no phone calls or walk-ins